The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Provided by GlobeNewswire Jun 24, 2025, 3:30:00 AM ...

Leads Most Significant Transformation Across Stores, Support and Digital Services with AI powering more personalized experiencesNEW YORK, June 24, 2025 (GLOBE NEWSWIRE) -- Verizon today announced its ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Marking a quarter century of reliability and innovation, Verizon looks ahead to shaping the future of technology and ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Verizon Communications, Inc. - GlobeNewswire - 10 minutes ago ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...