We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud's generative AI (gen ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Verizon AI Connect is a strategy and suite of products and solutions designed to manage AI resource-intensive workloads at scale. Google Cloud and Meta are among early adopters of Verizon solutions.

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...

Verizon's strategic $20 billion acquisition of Frontier aims to bolster its fiber network. Integrating Google's AI models into customer service has significantly enhanced efficiency, reducing call ...

FILE - A Verizon retail location is shown in Willow Grove, Pa., Thursday, Feb. 22, 2024. Verizon is buying Frontier Communications in a $20 billion deal that helps bolster its fiber network. (AP ...