New joint initiative combines trauma-informed training and Agentic AI to help frontline teams navigate high-risk scam ...

Gartner predicts that by 2029, 80% of customer interactions will occur without any human involvement, thanks to the increasing prevalence of agentic AI: autonomous AI agents capable of managing tasks, ...

Consumers may choose brands emotionally, but AI agents will evaluate pricing, service, delivery, and loyalty value. The post ...

Research from Cisco has revealed that while the benefits of agentic artificial intelligence (AI) are clear, a human connection remains essential and robust governance is non-negotiable. The race to an ...

SoundHound AI’s SOUN acquisition of Interactions marks a defining moment in its transformation from a niche voice AI company to a dominant force in agentic artificial intelligence. Interactions, a ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--The FIDO Alliance today announced initiatives to develop interoperable standards for agentic interactions and commerce. These initiatives include the formation ...

The MarketWatch News Department was not involved in the creation of this content. SANTA CLARA, Calif. and BARCELONA, Spain, March 02, 2026 (GLOBE NEWSWIRE) -- Cequence Security, a pioneer in ...

For years, BPO automation meant decision trees: if the customer says X, respond with Y—rigid, predictable and increasingly ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in Agentic AI for customer experience, now processes over one billion customer interactions monthly. This demonstrates Forethought’s industry ...

Deal Further Positions SoundHound AI at the Forefront of Breakthrough Innovation and the Rapid Expansion of AI Agents SANTA CLARA, Calif.--(BUSINESS WIRE)-- SoundHound AI, Inc. (Nasdaq: SOUN), a ...

Quiq reports that voice AI in healthcare enhances efficiency and access, reducing costs and no-shows while improving patient satisfaction through accurate scheduling and compliance.