New technologies are redefining the customer and employee experience in financial services. If you’re of a certain age, you might remember going to a drive-thru bank, where you’d put your deposit into ...

Robotic process automation (RPA) combines robotic automation with artificial intelligence (AI) to automate human activities for banking. RPA has reshaped the back-end of banking processes, and banks ...

Bank of America CEO Brian Moynihan said the company estimates internal AI-enabled tools now represent the equivalent output ...

Bank and credit union leaders are eyeing intelligent automation as a path for growth and improvements in fraud detection, customer service and other areas, according to new research from American ...

Resilience and adaptability are key to delivery of excellent service levels in operations, as these features can make or break the delivery of new products and services. When it comes to building ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Branch automation is a banking process that connects customer service desks with back-office ...

Welcome to Six Degrees of Automation – a docu-series dedicated to analyzing the impact intelligent automation is having on various industries, produced in collaboration between IBM Services and Wired ...

Cybercriminals attempted to steal at least US$75 million from high-balance business and consumer bank accounts by using sophisticated fraud automation techniques that can bypass two-factor ...

Over the years technology has been viewed as a major game changer for the finance and banking industry. Online banking, bill payments, and related transactions have become a way of life. With digital ...

There’s clear evidence of how much the COVID crisis has driven online uptake in the traditional retail banking sector from the revelation by NatWest that 58% of its customers are now digital-only, up ...