Business service management has become a subject of significant industry attention (albeit mostly among vendors than IT adopters). This is partly because the definition of BSM remains a mystery to ...

Last week, I discussed my view that business service management and service-level management are really variations on a theme, and that the natural evolution and acceptance of SLM concepts resulted in ...

Forrester Research has named BMC Software as the leader in Business Service Management (BSM) in its latest Wave Report. Forrester recognised BMC Software for its overall product offering, strategy and ...

Through its business service management approach, Managed Objects aims to tie the performance of IT infrastructure to the services it supports, such as online trading or supply chain management. The ...

BMC Software Inc. last week announced a new version of a key IT management tool plus partnerships with five hardware, software and consulting services vendors in a bid to boost the Business Service ...

In an attempt to make up ground on large systems-management vendors pushing utility computing, BMC Software is opting to map infrastructure elements in terms of impact on business services. This week ...