As in many relationships, the continuity of a client / advisor relationship depends on the strength of the connection. Working with a professional advisor who provides the professional guidance and ...

I can almost guarantee that your clients will have a better experience working with you if you mindfully manage their expectations right from the first meeting. Conversely, unless you have ongoing ...

We’ve all had our fair share of client horror stories. There are the clients who expect to host 250 guests on a $15,000 budget, and there are those who feel entitled to call us in the wee hours of the ...

It's 9 p.m., and a demanding client email pings your inbox. Your team is stretched thin, and you want to protect their time, but this is a key client. How do you navigate these pressures? Sometimes, ...

Navigating the world of professional services requires not only expertise in your field but also the ability to discern the intentions of potential clients. Assertiveness is an invaluable skill in ...

If you've ever responded to an email at 9:00 pm on a Sunday, waived a late fee to "be nice," or bent your availability to fit a client's changing schedule (again), you're not alone. Setting boundaries ...

Good therapy should feel like a haven in which clients can talk about anything they wish. But when they’re actually in session, many wonder if there are certain areas that are off-limits. Though ...