Leaders must manage trade-offs carefully. Poorly managed APIs can lead to over-automation, which increases errors at scale.

Digital government is a trust-based revolution. As global agencies embrace AI and cloud customer relationship management systems, they carry a responsibility to uphold ethics, transparency and ...

No matter how hard you work, you can't succeed in the small-business world if you don't put your customers first. But making the most of customer relationships isn't easy. Keeping your clientele ...

Where technology meets transformation, the name Kalyan Gattupalli stands out as a beacon of innovation, making a game-changing impact on how technology is applied across industries. With a proven ...

Salesforce, Inc. CRM and Veeva Systems Inc. VEEV are two well-known names in the cloud customer relationship management (CRM) market. Both companies offer tools that help businesses manage customer ...

Salesforce CEO and Chairman Marc Benioff on Wednesday kept the tent revival feel of Dreamforce 2010 rolling with an on-stage cloud CRM customer conversion. While the converted may not have been an ...

CRM systems are suitable for businesses of all sizes. Pricing ranges widely, depending on several factors that need to be weighed before investing in a CRM platform. A customer relationship management ...

Let’s discuss a couple of the heavyweight C words in the IT Sector: cloud and customer relationship management (CRM). Well they have both certainly provoked a lot of press coverage and airtime; both ...