Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

The FINANCIAL — HP announced HP Service Anywhere, a Software-as-a-Service (SaaS) IT service management solution that delivers a simple-to-use, modern experience that enables IT professionals to ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you choose ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

GDC IT Solutions Announces Strategic Asset Acquisition of Global Help Desk Services, Inc., Expanding 100% U.S.-Based Outsourced IT Service Desk Capabilities The acquisition strengthens GDC's IT ...