Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

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Comcast has the same relationship with its customers that most cable companies and Internet service providers have -- a sort of uncomfortable, mutual tolerance. In many ways, it's like a bad marriage ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

Cable giant Comcast continues its practice of cutting off service -- often without warning -- when high-speed Internet customers exceed an unstated download limit. But while Comcast tries to stay mum ...

OCEAN CITY – Ocean City’s Comcast customers will have to travel off the island for face to face service from the cable, Internet and phone company. Earlier this year, Comcast of South Jersey, LLC, ...