There are two reasons your customer service is unforgettable: either it’s really good or it’s really bad. Welcome to modern-day customer service, where, according to our annual customer service ...

Every so often I focus on what seems, from personal experience, to represent “customer support" bordering on consumer fraud. Reasonable customer service is part and parcel of what one is purchasing ...

The UK Financial Conduct Authority (FCA) has published the findings of its review of firms' approaches to the consumer support outcome of the Consumer Duty. The FCA identified a range of good ...

New service helps consumers organize complaints and escalate chatbot, refund, billing, and account issues when automated systems fail. When a customer has a real problem, a chatbot should not be the ...

Apple devices are expensive, which means that if you encounter a problem, you'll want to get it fixed right away. Luckily, Apple offers a variety of ways to contact their customer support team. Here ...

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