6 Contact Center Trends That Don’t Involve AI (+2 That Do) Your email has been sent Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence ...

“In the past, we used to sell technology. Now, we sell use cases,” says Rocky Grubb, a CDW solution architect team lead for the collaboration practice. Grubb, who manages the CDW presales team for ...

Advanced AI capabilities, machine learning and natural language processing technology are steering the transformation of AI contact center solutions. The rapid evolution of AI automation in healthcare ...

Venkatesh Korla, President and CEO, HGS Digital. He has over 25 years of experience in the digital marketing space as a tech consultant. While the physical seats in contact centers will always be ...

SYDNEY--(BUSINESS WIRE)--Enterprises in Australia are outsourcing contact center operations to take advantage of new technologies as well as to save labor costs, according to a new research report ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

SÃO PAULO--(BUSINESS WIRE)--Enterprises in Brazil are adopting new contact center technologies and services, many enabled by AI, recognizing that customer experience is critical to their ...

Philipp Heltewig, who was CIO at marketing firm Sitecore before it was sold to private equity group EQT in 2016, joined forces with Sascha Poggemann and Benjamin Mayr eight years ago to found Cognigy, ...