If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

More than half of U.S. energy and utility companies identify customer service as the primary driver of IT transformation. Malvern, Pennsylvania & Walldorf, Germany, March 25, 2026 /PRNewswire/ -- The ...

Another Amazon sale is upon us. The Big Spring Sale returns for its third year in a row in 2026 and runs from March 25-31.

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

Typewise, an enterprise-grade AI customer service platform that brings AI agents into production, today released its 2026 ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...

Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...

EXLS], a global data and AI company, has won a Gold Stevie Award in the transforming contact centers with intelligent agent ...