Every successful customer-focused company has a customer service recovery framework at the ready, to be deployed in the moments when things don’t go according to plan. A service recovery system kicks ...

If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. In the case I'm going to share with you, a ...

Some of your most loyal customers may be the ones who’ve had problems and complaints with you in the past. This might sound counterintuitive, but it’s a phenomenon I’ve observed throughout my career ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Exceptional customer service depends on more than smiling, empathetic employees (though they’re vitally important as well!). It also requires customer service standards and customer experience systems ...

Julian Kimble is an audience editor for CDW’s family of technology websites. Disaster recovery is already centered on providing survivors with what they need, but the Federal Emergency Management ...

FAIRFIELD, N.J.--(BUSINESS WIRE)--11:11 Systems, a managed infrastructure solutions provider that empowers customers to modernize, protect and manage mission-critical applications and data, was named ...