Intelligence without structure eventually becomes noise. And in customer success, noise has a very measurable price.

Discover how companies transform customer success stories into powerful marketing assets that build trust, strengthen ...

AL-ZUBAIDI If you focus on only a few clients, it’s a big mess—one unhappy client, no matter how big or small they are, takes ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. It is common knowledge that delivering superior digital ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

As business-to-business (B2B) companies and software vendors know, creating and sharing customer testimonials and success stories is often key to convincing new customers to sign on. It's natural: ...

Dom Nicastro: Hey everybody. Dom Nicastro here, welcome to another edition of CMSWire TV. Beyond the Call. I am the editor-in-chief of CMSWire, and I’m joined by—let’s get this out of the way—Melissa, ...

Startups understand how valuable their early customers are to their long-term success. They understand that within their customer success stories lies the power of influence. What they often don’t ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kathleen Lucente I’ve ...

Customer success leader joins executive team to help restaurant operators accelerate value realization, adoption, and business outcomes. IRVINE, Calif., June 23, 2026 ...

MarketTime, the industry-leading B2B commerce platform connecting brands, agencies, salespeople, and retailers, has named John Batdorff as Chief Revenue Officer (CRO). The appointment reflects ...