Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

At this year's Inspire conference in July, Microsoft unveiled a new Dynamics 365 Customer Voice service, while also making Connected Store available in preview and updating Fraud Protection. Earlier ...

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

RESTON, Va.--(BUSINESS WIRE)--Today, Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics ...

In a bid to help organizations listen, understand and respond to customers quickly in social distancing times, Microsoft has introduced a Customer Voice service in Dynamics 365. Customer Voice is an ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...

At Microsoft Inspire today, the company made several Dynamics 365 announcements, including Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics, the ...

Check Point Research has identified a new phishing campaign that exploits Microsoft’s Dynamics 365 Customer Voice, a customer relationship management software product. It’s often used to record ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--A new integration between the American Customer Satisfaction Index (ACSI ®) and Microsoft Dynamics 365 gives customers a new way to capture, analyze, compare, and ...

Clarabridge, a provider of customer experience management solutions, has integrated its text and speech analytics solutions with Microsoft Dynamics 365 Customer Voice and Dynamics 365. Clarabridge CX ...