Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Enables clients to leverage full capabilities of Microsoft Digital Contact Center Platform TTEC Digital's WFM Adapter makes it easier for clients to leverage the full capabilities of Microsoft DCCP, ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced its new product integration with Microsoft Dynamics 365, combining ...

The company was able to build a robust customer service system, with more availability and flexibility to develop other solutions in the future, in addition to maintaining what is highly precious to ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Microsoft Dynamics 365 Systems Integrator, Purely CRM, has completed a large project for West Coast Reduction Ltd.’s (WCRL) call center solution and ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...