The best way to apologize involves making victims the primary focus, not the apologizing state. Apologies that prioritize ...

DEAR MISS MANNERS: I was in an upscale restaurant and the 20-something server totally messed up. The appetizers never arrived, our order was incorrect, etc. The young woman gave a half-hearted apology ...

Nobody likes receiving a lazy, thoughtless apology. If you want to be sincere and heartfelt, a basic "I'm sorry" won't cut it, according to Beth Polin, a professor of management at Eastern Kentucky ...

Dear Faculty Relations: I got into an argument with a colleague. I don’t want to go into the details, but let’s just say it got heated and I called her research a “con job.” (Yes, I know that was ...

A few weeks ago, I yelled at my 13-year-old daughter for something that, as it turned out, she wasn’t responsible for. My bad. When she called me on my mistake, she gave me that look—you know, the ...