With the fast-changing and intricate business environment in today’s world, one could believe that breakthrough strategies, technological advances, or data analytics are all it takes to stay ahead of ...

DEAR MISS MANNERS: I am 21 years old, and I have worked in assorted venues of customer service since I was 17. I am currently employed at a bank, and frequently a customer will ask a question to which ...

Strategic life and leadership coach Lisa McGowan has led sales and service teams for over three decades, most recently for VyStar Credit Union as a branch vice president, overseeing multiple branches ...

DEAR MISS MANNERS: I was being waited on at a copy center. I’m 82 years old. While talking with the clerk about my order, a young 20-something blond walked up next to me and told him she was there to ...

The behavior of your medical office staff on inbound and outbound calls can have a positive or negative impact on your business. Whether a receptionist is scheduling an appointment or a nurse is ...

ST. LOUIS -- The self-described Telephone Doctor has a favorite cellular phone horror story: Nancy Friedman, who travels nationwide conducting seminars on customer service and telephone etiquette, was ...

A Blue Ribbon Awards Service Workshop, “The Customer Connection,” will be held Wednesday in Stateline. The workshop will be held by Tahoe Training Partners founder Laura Moriarty, who will discuss the ...

Dubai, 16 October 2008 - Eton Institute, Dubai's leading institute of languages to offer free Personal Development workshops in 'Business Etiquette' and 'Customer Service'. The workshops are aimed at ...