Even though email and other computer-based communications have taken precedence in business, telephone communications continue to be a primary means. Many customers, contractors and institutions ...

Email may have replaced quite a few phone calls, but talking over the phone is still integral to businesses. It makes for a more personal connection between customers, employees, partners and ...

Just when we thought we did not have to have any more of those lengthy phone conversations, coronavirus has taken us back to the telephone and to talking directly to other people. We have become ...

Today, we can use our cellphones to communicate with just about anyone, anytime, anywhere. But that doesn’t mean we should use our phones wherever, whenever, and however. There is still a time and ...

Etiquette in the world of business should be at the forefront of everyone's mind. Every now and then, I encounter a situation where business etiquette is nonexistent. It leaves me to wonder if this is ...

According to etiquette experts, avoiding leadership and hiding behind your phone are things you should never do at a work ...

The telephone never sleeps. Its ringing and beeping doesn’t let up, even when you’re short-staffed and three customers are waiting for you to ring up their sale. Under that kind of stress, who could ...

“People who are funny and smart and return phone calls get much better press than people who are just funny and smart.” — Howard Simons IT is an unfortunate truth that the telephone etiquette of some ...