Despite an industry-wide transition to value-based payment models that incentivize preventive care and proactive communication between health plans and members, commercial health plans are missing the ...

Poor customer service and communication scores brought down customer satisfaction in J.D. Power's new study. Commercial health plans are struggling to meet patients' engagement needs as member ...

Despite significant investment by health plans in new digital tools and improved customer engagement, member satisfaction ...

Members’ overall satisfaction with their commercial health plans fell 13 points year over year, according to a new study by J.D. Power. The decline was driven by dissatisfaction with customer service, ...

ALBANY, NY / ACCESS Newswire / May 27, 2026 / For the sixth year in a row - and the ninth time in the past 10 years - CDPHP has been ranked #1 in Member Satisfaction Among Commercial Health Plans in ...

Even as the nation’s hospitals and health systems continue to battle with Medicare Advantage programs over reimbursement rates, customer satisfaction with Medicare Advantage plans is significantly ...