Placing a personalized thank you card inside each vehicle boosts customer loyalty in a practical, cost-effective way. First and foremost, an individualized thank you card promptly reinforces your ...

For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother would ...

Ashley Harwood began her real estate career in 2013 and built a six-figure business as a solo agent before launching Move Over Extroverts, her coaching company for introverted agents, in 2018. She is ...

A thank-you note got me my first real job. As a newly minted college graduate with no work experience, I was having a tough time finding my first grown-up gig. I thought I’d never get a break until I ...

Mr. Kramon is a former New York Times editor and a lecturer at the Stanford Business School. Your assignment today: Write a note of gratitude to someone to whom your thanks are overdue. It might be a ...