Developers know a lot about the machine learning (ML) systems they create and manage, that’s a given. However, there is a need for non-developers to have a high level understanding of the types of ...

A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history. Various businesses ...

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...