The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

NEW YORK, May 14, 2024 (GLOBE NEWSWIRE) -- Verizon is enhancing the customer experience through new GenAI tools that are reimagining and improving the way the company serves its customers. In ...

Verizon relied on AI to give employees working in stores and those working from home analytics to ... How Verizon delivers a ‘phygital’ customer experience with data, AI. Gwendolyn Wu. July 12 ...

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

Verizon will continue leaning into customer experience as one of its major differentiators as it looks to improve customer retention, which fell in first quarter 2025 after it increased prices ...

Still, Verizon continues to refine the AI models based on feedback from customer-service agents, she said. Each new customer-service AI tool is rolled out as a controlled pilot first, in which ...

[10:16] AI Is Reshaping the Customer Experience - Verizon is integrating AI to anticipate customer needs, automate support, and enhance real-time interactions. AI-powered tools are already helping ...

Predictive AI: Enhancing Customer Experience and Operational Efficiency. Predictive AI plays a crucial role in Verizon’s strategy, particularly in managing its vast customer base.

NEW YORK, Feb. 05, 2024 (GLOBE NEWSWIRE) -- Verizon is investing more in customer experience with the creation of an organization dedicated solely to creating the best experiences for customers ...