It’s hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn’t have ...

I've often heard that there are two kinds of customers, those who will complain and those who won't. The ones who complain are better for a company because they're more likely to stick around if the ...

You are a victim of the corrupt NEPA legal system if you are: 1) involved in a divorce proceeding that never ends; 2) a father without custody filing endless petitions for visitation; 3) a good parent ...

Anthony Matthews is something of a master of the customer complaint. He's sent detailed, humorous letters to car companies, hotels and airlines — with successful results. He posts his carefully ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

NEW ORLEANS - The American Civil Liberties Union of Louisiana filed an appeal on behalf of a prisoner given additional time in prison simply for filing a complaint about his confinement. Under both ...