Customer service is crucial to building brand loyalty, driving sales, and establishing your business reputation. Here's everything you need to know.

Customer service has to be more than putting out fires and checking boxes. You should help your customers reach their goals by putting forth actions that will support them.

Internal customer service is when the support staff serves the attorneys in a law firm. (It's also when the attorneys turn around and provide customer service to their support staff.) It’s when ...

Whatever the outcome of your customer service call, it's a good idea to leave a review. You can highlight poor customer service, and a negative review will often stir companies into further action.

A customer is a person or business that purchases a company’s goods or services. Learn how companies study customers and the importance of customer service.

When customer responsiveness is a priority, you'll find that opportunities to serve your clients increase, while problems and service issues decrease.

Sakshi Tyagi, a technical support engineer for Azure App Service, is excited about advances in AI technology, like Copilot in Microsoft Dynamics 365 Customer Service, and how they can help her provide ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward ...