New data shows consumer AI app growth has flatlined as generative AI struggles to find its true form outside of the ...

The Martech Landscape Has Plateaued. The Real Crisis? What AI Exposes Underneath It. How AI Rewrote the CMO's Job: An Inside Look There’s a proverb that often gets tossed around to describe the ...

Industry-first capability reads live customer context to produce tailored outreach at scale WASHINGTON, D.C., May 12, 2026 — ChurnZero, the AI platform and partner for customer growth, today announced ...

Findings Also Show 69% of Customers Would Switch From Human Service to Automation – As Long as It Resolves Their Issue MELVILLE, N.Y., May 12, 2026 — New survey research from Verint® reveals 79% of ...

One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

As AI agents begin researching, navigating and buying on behalf of consumers, UX teams must rethink digital experiences for ...

Voice AI and a new brand reflect the shift toward connected, well-governed, and scalable customer experience BOZEMAN, MT, May 11, 2026 – Quiq, the enterprise agentic AI agent platform trusted by more ...

Quiq's new platform coordinates voice, messaging and human agents under one governance layer, targeting enterprises stuck in ...

The martech landscape hit 15,505 in 2026 — barely a move. Scott Brinker tells CMSWire the flat number buries the real story: ...

Four GA platform capabilities. One bet: that persistent memory and real-time orchestration are the foundation every agentic ...

Thoma Bravo is nearing a deal to hand Medallia to its lenders. Analysts say the fallout goes well beyond one vendor's debt ...