Overall satisfaction with airlines in North America rises sharply across all segments On-board experience, day of travel experience and value for price paid help drive improvement Recent increases in ...

Even with average monthly water bills hovering at $100, nationwide, just $1.00 lower than the record high reached in 2025, ...

TROY, Mich.: 12 Oct. 2023 — Could the latest generation of mobile apps and websites hold the keys to solving the decades-old challenge of customer apathy toward life insurance and annuities? According ...

The JD Power U.S. Automotive Finance Digital Experience Study evaluates the experiences of customers of the largest auto finance websites and mobile apps based on Information/Content, Navigation, ...

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According to the JD Power Financial Services Churn Data and Analytics report, FinTech brands are making meaningful inroads in building market share across the full spectrum of financial services.

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

TROY, Mich.: 8 May 2024 — With domestic air passenger volume up 9.4% year over year 1 and seemingly no end in sight to crowded gates, stuffed overhead bins and expensive fares, 2 airlines have their ...

TROY, Mich.: 16 Jan. 2025 — The average time wireless customers have spent on their device has increased 40 minutes compared to the first half of 2024, according to the JD Power 2025 U.S. Wireless ...

April Banking and Payments Intelligence Report data shows 69% of U.S. consumers are financially unhealthy, with many struggling to cover utilities and rethink homeownership. More than half have turned ...

TROY, Mich.: 20 Sept. 2023 — An amazing thing happened at North American airports, this year. Faced with a potentially crippling combination of record high passenger volumes 1, an ongoing pilot ...