A new study found that 92% of business owners believe AI improves customer experience and efficiency, while 62% of consumers have had a poor experience with chatbots, with 84% of Oregon respondents ...

Two employees are no longer working at a Michigan Smoothie King after refusing to serve a customer in a Trump shirt. Is it legal?

Company expands beyond e-commerce roots with a seven-product ecosystem designed for small businesses Many small ...

ShipStation recommends that high-volume shippers adopt capabilities like automation, data insights, and flexible technology ...

At the heart of this manufacturing shift is the China Automatic Servo-Driven Multi-Axial Warp Knitting Machine, a specialized ...

United Parcel Service (NYSE:UPS) is advancing its Network of the Future plan by closing up to 200 manual package sorting facilities. The company is moving more volume into automated hubs and ...

How to automate customer service: The ultimate guide From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of ...

New York, New York - March 03, 2026 - PRESSADVANTAGE - Silverback AI Chatbot has announced continued development and ...

Callers to Washington state’s driver’s license agency who select automated service in Spanish have instead been hearing an AI voice speaking English with a strong Spanish accent.

GlideFast Consulting, an integral part of Apex Systems' enterprise platform solutions offerings and a multi-year Elite ServiceNow partner, sought a solution that would leverage and monetize its ...

Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to customers ...

Block cut 40% of its workforce from a position of strength. Jack Dorsey says most CEOs are next. Here's the three-layer ...