Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

Airline satisfaction ratings among first/business class passengers This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer ...