Southwest Airlines is facing backlash after introducing another new policy months after taking away open seating.

Erika, a self-professed frequent flyer, was allegedly subjected to size-discrimination by a Southwest gate agent, who tried ...

Southwest Airlines is the largest carrier in the US by passenger volume. For decades, Southwest stuck to its strategy of streamlining airline operations to maintain lower unit costs than its ...

Southwest says it plans to work out the kinks in its new policies, but passengers say they're losing patience.

After a backlash over Southwest's newly assigned seating system, its new 'customer of size' policy might be next ...