Southwest Airlines got so much flak over its new assigned seating policy that a company executive put out a statement on the ...

The announcement comes after complaints from some of Southwest’s longtime travelers.

Washington D.C. area resident Brad Todd was stunned when a Southwest Airlines flight attendant barred him from switching seats on a mostly-empty flight from Kansas City to Reagan National Airport on ...

Southwest Airlines, under increasing pressure and stung by customer rebukes about its new assigned seating policy, is doing something about it. In a letter to customers from executive vice president ...

Like any new process, we’ll continue looking for ways we can improve to make it even more positive for our Customers.” ...

They’re calling him a cheapskate. As a result of refusing to pay for seat selection on a flight, a father of two was forced to sit separately from his tots — and people are taking the airline’s side.

Last month, Southwest Airlines officially ditched its longstanding open-seating policy as it embraced an assigned seating model. However, even though the airline had months to prepare for the change, ...

Washington, D.C.-area resident Brad Todd was stunned when a Southwest Airlines flight attendant barred him from switching seats on a mostly empty flight from Kansas City to Reagan National Airport on ...

Southwest Airlines remains “optimistic” that its first Boeing 737-7s will arrive late this year and enter service in early 2027, a top executive said. “We’re being told, later this year they will get ...

Erika, a self-professed frequent flyer, was allegedly subjected to size-discrimination by a Southwest gate agent, who tried ...