Nearly one year ago, airport officials celebrated as Southwest Airlines welcomed its first direct flight from Nashville to ...

Long lines have stretched through different airports this week as Transportation Security Administration officers worked ...

Southwest Airlines needs to do some major damage control to "win back" the hearts of formerly loyal passengers who feel ...

A traveler recounts an airport confrontation that left a passenger in tears and raised questions about airline boarding rules.

On March 7, Southwest Airlines flight 2094 was forced to make an emergency landing in Atlanta. Shortly after, a series of videos went viral showing passengers chanting "heads down, hands up" while law ...

Southwest Flight 2094 was diverted from Nashville to Atlanta after a passenger disturbance. The FBI and APD investigated, found no credible threat and said no charges will be filed A Southwest ...

Dallas-based Southwest Airlines has come under fire from passengers after it made a major process change just over a month ago. Southwest transitioned Jan. 27 from its open seating policy, and ...

Southwest Airlines is adjusting parts of its new seating and boarding system after travelers complained about overhead bin availability and confusion during the airline’s transition away from its long ...

Southwest Airlines is adjusting its new boarding process after passenger complaints about overhead bin space. The airline is installing larger overhead bins on its aircraft to increase carry-on ...