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On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point

Recorded live at Knowledge 2026 in Las Vegas, Robert Dutt sits down with Cristin Gooderham of ServiceNow Canada to unpack what a week of big agentic AI announcements actually means for Canadian ...
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The Buzz: inforcer brings shadow AI monitoring to MSPs, SUSE launches sovereign partner specialization, and Cayosoft targets the Microsoft identity migration gap

Today on The Buzz: inforcer’s Copilot Manager gives MSPs a new lens on shadow AI, SUSE formalizes a sovereign cloud path for channel partners, and Cayosoft reframes Microsoft identity ...
Channel Buzz

Reporter’s Notebook: Bill McDermott’s three big bets on the enterprise AI era

This is a Reporter’s Notebook episode – no guest, just some thoughts from the ground at ServiceNow‘s Knowledge 2026conference in Las Vegas. Earlier on Tuesday I spent about 40 minutes in a press ...
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On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner ...
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The Buzz: WatchGuard acquires Perimeters.io, Meter launches $100M partner fund, and ServiceNow and Tanium announce Autonomous IT solution

Today’s channel news includes WatchGuard’s move into shadow AI, a $100M networking partner fund from Meter, and a new joint Autonomous IT platform from ServiceNow and Tanium out of ...
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Third-party risk management: The recurring revenue opportunity hiding in your clients’ vendor stack

Third-party risk management is emerging as the next major service category for MSPs. The starting point, according to Cynomi Chief Evangelist Tim Coach, isn’t a vendor questionnaire.
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The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform

At Knowledge 2026 in Las Vegas, ServiceNow is moving past the AI pilot conversation entirely. A new “Go Live AI” satisfaction guarantee, a live prompt injection demo, and FedEx ...
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The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality

At ServiceNow Knowledge 2026 in Las Vegas, partner-sourced revenue doubled year-over-year in Q1 as the company rolls out new tools to move partners from time-and-materials billing to outcome-based ...
Channel Buzz

Month: May 2026

Fresh from a press session with Bill McDermott at Knowledge 2026 in Las Vegas, we unpack the strategic argument underneath the keynote headlines: why governance beats models, why the labor math makes ...
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Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs

HP Canada’s Frances Edmonds has spent 30 years making the business case for sustainability. On this episode of In The Channel, she explains why Canadian MSPs and resellers are running out of ...
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On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver

What does a Viya migration actually look like from inside a major enterprise engagement? In the final episode of In The Channel’s SAS Innovate 2026 series, Robert Dutt sits down with Nat ...
Channel Buzz

cloud computing

Today’s channel headlines: Palo Alto Networks announces intent to acquire AI gateway pioneer Portkey to secure autonomous agents; Waterloo’s Auvik launches Aurora, a suite of AI-powered IT agents ...