From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Loyalty isn’t love, it’s utility, habit and frictionless design, and it’s time marketers built programs that reflect that ...

Anthropic, Apple, Google, OpenAI and Microsoft all made big headlines in a wild week of AI and other tech news. Here's the ...

How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries.

Healthcare systems are overwhelmed by the volume and complexity of digital records, from telehealth to billing to imaging.

Here’s five key indicators your CMS may be holding you back and what you can do to move forward with confidence.

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Reltio’s scalability, flexibility, and data unification capabilities cited as reasons for the selection REDWOOD SHORES, Calif.--(BUSINESS WIRE)--Reltio® announced today that Aviva plc, one of the UK’s ...

AI chatbots use first-party reviews as a source when prompted with travel-related queries 100% of AI Platform Perplexity’s responses to travel-related prompts reference review-based sources, compared ...

Integration provides businesses unprecedented ability to optimize conversations with leads. ATLANTA--(BUSINESS WIRE)--CallRail, the lead engagement platform, today announced a new integration ...