History tells us that industrial revolutions ultimately do create more jobs, but that the transition period is long and highly turbulent. Thus, when we see resistance in the workplace to AI and ...

By promoting cross-departmental collaboration and alignment, organizations can ensure a seamless and consistent customer experience across all channels.

One of the strongest driving forces for launching an initiative to capture tacit knowledge is to ensure that institutional knowledge is not lost as people retire or resign. Another is for succession ...

The long history of KM's reliance on taxonomies and ontologies is adding new, transformative possibilities as practitioners explore technological developments with AI.

The Knowledge Age we've been talking about for so long has finally arrived. The potential for scarcity is real, but so is the potential for overflowing abundance. Let's bring every tool in our KM ...

Files, Verint, and NICE joined KMWorld's latest webinar, Faster, Smarter, Scalable KM: Leveraging Knowledge Automation and AI, to examine the ways in which the power of KM can be unlocked with leading ...

Integrations with Microsoft Copilot Studio, Azure OpenAI Service, and Azure AI Foundry simplify AI deployment and accelerate AI adoption ...

Latest version of intelligent data automaton platform includes an upgraded user experience, marketplace with preconfigured app connectors, integrations, APIs, and more ...

ServiceNow announced it is acquiring data.world, a data catalog and governance provider, aiming to reinforce its AI infrastructure and deepen enterprise data intelligence.