Washington D.C. area resident Brad Todd was stunned when a Southwest Airlines flight attendant barred him from switching seats on a mostly-empty flight from Kansas City to Reagan National Airport on ...

Southwest Airlines, under increasing pressure and stung by customer rebukes about its new assigned seating policy, is doing something about it. In a letter to customers from executive vice president ...

Southwest Airlines faces passenger backlash over new assigned seating policy. Flyers complain about higher prices and ...

They’re calling him a cheapskate. As a result of refusing to pay for seat selection on a flight, a father of two was forced to sit separately from his tots — and people are taking the airline’s side.

Last month, Southwest Airlines officially ditched its longstanding open-seating policy as it embraced an assigned seating model. However, even though the airline had months to prepare for the change, ...

The airline has received strong backlash in response to its new assigned seating policy.

Washington, D.C.-area resident Brad Todd was stunned when a Southwest Airlines flight attendant barred him from switching seats on a mostly empty flight from Kansas City to Reagan National Airport on ...

The post, which shows pictures of passengers sitting three-wide while surrounded by vacant seats, also goes on to explain that not one of the total 26 passengers on the flight was permitted to move ...

Like any new process, we’ll continue looking for ways we can improve to make it even more positive for our Customers.” ...

Southwest Airlines has officially switched to using assigned seating, just like every other airline. The carrier flew its last flight with open seating on January 26, 2026, and with that, no US ...