Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Consumers are embracing AI, and I believe the platforms that invest will gain a stronger competitive advantage.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

The 2025 ISG Provider Lens ® Network — Software-Defined Solutions and Services report for Asia Pacific evaluates the capabilities of 46 providers across four quadrants: Managed SD-WAN Services, ...