Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Consumers are embracing AI, and I believe the platforms that invest will gain a stronger competitive advantage.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

The 2025 ISG Provider Lens ® Network — Software-Defined Solutions and Services report for Asia Pacific evaluates the capabilities of 46 providers across four quadrants: Managed SD-WAN Services, ...

BCG's Matthew Kropp offered a game plan for agentic AI workflow evolution, employee adoption, and organizational change.

Cost of service and performance and reliability satisfaction of business internet service has boosted overall satisfaction, according to the J.D. Power 2025 U.S. Business Internet Satisfaction Study, ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Scaling agentic AI isn’t just about having the latest tools -- it requires clear guidance and a culture that champions experimentation.

If you buy a Galaxy Z Fold 7 or Z Flip 7 on myPlan, you can get a Galaxy Watch 8 and pay nothing for 36 months on a Verizon ...

Verizon Communications (NYSE:VZ) recently introduced the Galaxy Z Flip7 and Galaxy Z Fold7 for preorder, offering advanced ...