Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

The 2025 ISG Provider Lens ® Network — Software-Defined Solutions and Services report for Asia Pacific evaluates the capabilities of 46 providers across four quadrants: Managed SD-WAN Services, ...

BCG's Matthew Kropp offered a game plan for agentic AI workflow evolution, employee adoption, and organizational change.

Cost of service and performance and reliability satisfaction of business internet service has boosted overall satisfaction, according to the J.D. Power 2025 U.S. Business Internet Satisfaction Study, ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Telecommunication Services Market is projected to reach USD 3,994 billion by 2034, up from USD 1,992.8 billion in ...

By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

Enterprises are embracing a new digital reality, defined by data-driven operations, decentralised workforces, and change.

The convergence of AGI, agentic AI and wireless networks ushers in a new era of connectivity and intelligence.

Telecom operators are moving from GenAI experimentation to real-world deployments, with early adopters gaining a competitive edge.