The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, ...

Being that Slack is owned by Salesforce – a company that's invested heavily in AI and one that's working on finding the right ...

Salesforce added two new faces to its board of directors as the enterprise software company looks to beef up its technical ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Adopters of AI agents should be wary of risky ways in which these bots could veer off their objectives. The principal-agency ...

On Wednesday, Salesforce (NYSE: CRM) turned in solid results for its fiscal 2025 fourth quarter and issued conservative guidance as it looks toward agentic artificial intelligence (AI) to be its ...

Like many other AI agents -- an often more capable and autonomous assistant, compared to a chatbot -- Zoom's newly upgraded ...

Listen to any Salesforce earnings call, and you'll hear Benioff talk a lot about this concept of Agentforce and agentic AI. On today's show, my colleague Dylan Lewis catches up with Benioff.

Informatica offers Salesforce a more comprehensive data management solution to enhance its own, which is largely focused on apps and its new agentic AI solutions.

On Wednesday, Salesforce (NYSE: CRM) turned in solid results for its fiscal 2025 fourth quarter and issued conservative guidance as it looks toward agentic artificial intelligence (AI) to be its ...