Agentic AI doesn’t spell the end of human call centre workers, says Salesforce By Christopher TredgerJohannesburg, 21 Jul 2025Linda Saunders, country manager and senior director of Solution ...

Adopters of AI agents should be wary of risky ways in which these bots could veer off their objectives. The principal-agency ...

Student success nonprofit InsideTrack has joined Salesforce Accelerator – Agents for Impact, a Salesforce initiative ...

Coupled with demographic shifts and broader technology adoption, this next phase of work is leading to a revaluation of the ...

Zoom Communications, Inc. (NASDAQ: ZM) today delivered new agentic AI capabilities to help users complete tasks across ...

Although organisations are are now focusing on agentic AI, limited trust and knowledge impede its adoption as the share of ...

At AWS Summit, Deepak Singh, VP of developer agents and experiences at AWS, spoke with ZDNET about how agentic AI will bring ...

Zigment’s AI doesn’t just chat—it sells, follows up, and remembers what the customer said on Instagram and other channels.

The news arrives at a time when employers are facing growing pressure to onboard AI agents -- and also a dizzying variety of ...

The new Amazon Bedrock AgentCore platform looks to give developers everything they need to create and deploy advanced AI ...

Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.