CEO Brian Niccol acknowledges some “mistakes” in the past as the coffee shop giant courted mobile and takeout customers. The ...

Starbucks is restructuring operations with menu reductions and layoffs, stricter stay policies and a modernized brand image.

Starbucks will also be bringing back its free refill policy for in-store customers and its self-service condiments bar. What’s more, stores will be restricting their restroom access to paying ...

From self-serve milk to more free refills, Starbucks has been making multiple policy changes under new CEO Brian Niccol.

Starbucks is working to simplify its offerings and, come March 4, just over a dozen drinks will be taken off the coffeehouse ...

Free refills: Receive free refills of hot or iced brewed coffee ... that can overwhelm baristas and increase customer wait times. Buy a drink or get out: Starbucks reverses open-door policy. Here's ...

Kate joined Newsweek in May 2024. She is a graduate of Ithaca College. Starbucks is shaking things up with a wave of changes across its locations in 2025—including menu tweaks and staff cuts ...

The job cuts are part of CEO Brian Niccol’s plans to streamline operations and create a more nimble workforce.

In place of these 13 items, the Seattle-based company ushered in three new picks: Iced Lavender Cream Oatmilk Matcha, Iced ...

Starbucks' top boss made it clear to employees during an internal forum that they need to improve their efficiency in making decisions amid turnaround efforts.