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4:06
YouTube
TemkinGroup
Stages Of Customer Experience (CX) Maturity
Temkin Group's research and work with 100s of companies has uncovered a consistent pattern of evolution as organizations become more customer-centric. This video describes the Sox Stages of Customer Experience (CX) Maturity. For more information, visit http://CXMaturity.com.
19.6K views
Jun 6, 2018
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