THE Service Excellence Guide: from Service Design to Service Recovery
THE Service Excellence Guide: from Service Design to Service Recovery
Feb 12, 2021
ehl.edu
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The Restaurant Launch on Instagram: "When service breaks down—wrong steak temp, missing cocktail, incorrect side… your NEXT move makes ALL the difference. ⚡️ Here’s what happens too often 👇 ❌ Server panics ❌ Starts explaining what went wrong ❌ Disappears to argue with the kitchen Meanwhile, the guest sits there watching their friends eat… suffering twice. The fix? Solutions before stories. Don’t explain. Don’t assign blame. Don’t stall. ✅ Say: “I’m getting you exactly what you ordered right now
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